Shipping Policy

At VintageVine, we aim to provide timely and efficient delivery of your orders. This Shipping Policy outlines our shipping methods, costs, and delivery times. Please review this policy to understand how we handle your orders and shipments.

Shipping Methods

We offer two convenient shipping methods:

• Stripe (Online Payments): Pay for your order via credit/debit card using Stripe. This method ensures fast processing of orders with secure payment gateways.
• Cash on Delivery (COD): You can choose to pay for your order in cash upon delivery. This method is available for selected regions and allows you to inspect your product before making the payment.

Shipping Costs

Shipping costs are calculated based on your delivery location, the weight of the items, and the chosen shipping method. The exact shipping cost will be displayed during checkout, before you finalize your purchase.

Processing Time

All orders are typically processed within 1-2 business days after payment confirmation. Please note that during peak seasons or special promotions, processing time may take longer. You will receive an email confirmation once your order has been dispatched.

Delivery Times

The delivery time depends on your location and the chosen shipping method:

• Stripe (Online Payments): Domestic orders are usually delivered within 3-7 business days after dispatch. International orders may take longer depending on customs procedures.
• Cash on Delivery (COD): Domestic orders are typically delivered within 3-7 business days. However, please note that COD orders may require additional time for verification and payment collection.

Shipping Restrictions

Currently, we ship to select countries. You will be able to see if we can ship to your region during the checkout process. Unfortunately, we cannot ship to P.O. boxes or certain restricted areas.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your delivery via the courier's website.

International Shipping

We do offer international shipping to select countries. International orders may be subject to customs duties or taxes, which are the responsibility of the customer. Please check your local regulations for more details.

Delivery Issues

If you encounter any issues with your delivery, such as delays, missing items, or damaged products, please contact us immediately at support@vintagevine.co. We will investigate the matter and ensure it is resolved promptly.

Changes to this Policy

VintageVine reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.

By purchasing from VintageVine, you agree to the terms outlined in this Shipping Policy.