Effective Date: January 3, 2026
1. Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with VintageVine, including through our website, products, and services.
- Information Collection: We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account. We may also collect browsing and usage data to improve your shopping experience.
- Data Usage: Your data is used to process your orders, provide customer support, personalize your experience, and send you promotional communications if you have opted in.
- Data Protection: We implement robust security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, we cannot guarantee complete security in the event of data breaches.
For more details, please refer to our full Privacy Policy.
2. Shipping & Delivery Policy
We aim to deliver your VintageVine purchases in a timely and efficient manner.
- Shipping Methods: We offer standard and expedited shipping options. Shipping costs will vary depending on the delivery method and your location.
- Processing Time: Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has been dispatched.
- Delivery Time: Delivery times vary based on your location. For domestic orders, delivery usually takes between 3-7 business days. International orders may take longer depending on customs clearance.
- Shipping Restrictions: We currently only ship to select countries. Please review our shipping options during checkout for availability in your region.
For more information on our shipping methods, please refer to our Shipping Policy.
3. Return & Refund Policy
We strive to ensure that every VintageVine product meets your expectations. However, if you are not satisfied with your purchase, we offer a simple return process.
- Eligibility for Return: Products may be returned within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition as when purchased.
- Non-Refundable Items: Certain products, such as personalized or custom items, may not be eligible for return or refund.
- Return Process: To initiate a return, please contact our customer support team at support@vintagevine.co. We will provide you with instructions and a return authorization number.
- Refunds: Once your return is processed, we will issue a refund to the original payment method within 5-7 business days. Shipping fees are non-refundable.
For further details, please refer to our Return & Refund Policy.
4. Terms of Service
By accessing or using our website, you agree to abide by the following terms and conditions:
- Use of Website: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.
- Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that the information is always complete, current, or error-free.
- Intellectual Property: All content on our website, including text, images, logos, and trademarks, is the property of VintageVine or its affiliates and is protected by intellectual property laws.
- Limitation of Liability: VintageVine is not liable for any damages arising from the use or inability to use our products or website, including direct, indirect, incidental, or consequential damages.
For more details, please refer to our full Terms of Service.
5. Cookie Policy
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to track your preferences, improve our services, and personalize your shopping experience.
- Types of Cookies: We use both session cookies (temporary) and persistent cookies (for recurring visits) to store your preferences and track usage patterns.
- Managing Cookies: You can modify your browser settings to accept or reject cookies. However, disabling cookies may limit your ability to use some features of our website.
For more information, please refer to our Cookie Policy.
6. Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns regarding your orders, returns, or general inquiries.
- Contact Us: You can reach our customer support team at support@vintagevine.co or call us at [Insert Phone Number].
- Business Hours: Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time).
7. Changes to Our Policies
VintageVine reserves the right to update or change our policies at any time. We will notify our customers of any significant changes by updating the date at the top of this page. Please review this page periodically to stay informed about our policies.
By shopping with VintageVine, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy page.
