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At VintageVine, we strive to ensure that every product we deliver meets your expectations. However, we understand that sometimes a return or refund is necessary. Please read our refund policy carefully to understand the terms and conditions that apply to returns, exchanges, and refunds.
To be eligible for a return, the item must be unused, in the original condition, and in its original packaging. It should also be within 30 days of receipt. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Some items are non-refundable, including:
If you wish to return a product, please contact us at support@vintagevine.co to initiate the return process. You will be provided with a return authorization number, and instructions on how to send your item back to us. Please note that the return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
If you would like to exchange an item, please follow the return process and place a new order for the item you wish to exchange it for. If the item is defective or damaged upon arrival, we will cover the shipping costs for exchanges.
If you haven’t received a refund yet, please check your bank account or credit card company first. It may take some time before your refund is officially posted. If you still haven’t received your refund after a reasonable period, please contact us at support@vintagevine.co.
VintageVine reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.
By purchasing from VintageVine, you agree to the terms outlined in this Refund Policy.